Help with ordering

We know that time is often limited for our customers, so our aim is to make ordering from our website as easy as possible for you.

Our website has a wealth of information for you to view and help you find the product you need. You will find specific product information on the product page to help you make your decision when purchasing. We also have helpful guides if you are unsure as to what exact product you are looking for. If you are unable to find the product information you are looking for, please use our online chat and a member of our team will do the best they can to help.

When ordering your product, you may be able to choose your size or colour. These options will be on the product page if they are available. Once you have added your item to your basket you can view these items and checkout. When entering your details please be diligent in entering the correct delivery and billing address.

We have several ways to pay on our website which include credit and debit card options and PayPal.

At Direct Heating Supplies we have excellent relationships with our manufacturers and suppliers but due to the current climate we are experiencing delays on some of our products including many of our Worcester boilers. We always try to maintain our services to the quality you expect and try to state the correct lead time on our products but sometimes we may experience manufacturer delays. We will always try and inform customers of any delays there may be. If you would like to know whether a product is available, then please contact us on the online chat.

Whilst we have many options on our website there may be an occasion where you cannot find the product you are looking for. If you are looking for a particular part and are unable to find it, please use our contact us form and include the name of the part and manufacturer number so that a member of the team can assist you.

We know that time is often limited for our customers, so our aim is to make ordering from our website as easy as possible for you.

Our website has a wealth of information for you to view and help you find the product you need. You will find specific product information on the product page to help you make your decision when purchasing. We also have helpful guides if you are unsure as to what exact product you are looking for. If you are unable to find the product information you are looking for, please use our online chat and a member of our team will do the best they can to help.

When ordering your product, you may be able to choose your size or colour. These options will be on the product page if they are available. Once you have added your item to your basket you can view these items and checkout. When entering your details please be diligent in entering the correct delivery and billing address.

We have several ways to pay on our website which include credit and debit card options and PayPal.

At Direct Heating Supplies we have excellent relationships with our manufacturers and suppliers but due to the current climate we are experiencing delays on some of our products including many of our Worcester boilers. We always try to maintain our services to the quality you expect and try to state the correct lead time on our products but sometimes we may experience manufacturer delays. We will always try and inform customers of any delays there may be. If you would like to know whether a product is available, then please contact us on the online chat.

Whilst we have many options on our website there may be an occasion where you cannot find the product you are looking for. If you are looking for a particular part and are unable to find it, please use our contact us form and include the name of the part and manufacturer number so that a member of the team can assist you.