Help & Advice

Here at Direct Heating Supplies we want to ensure our customers get the most out of their experience with us. 

We have a range of heating and plumbing products suitable for all types of homes from big name brands such as Worcester Bosch, Vaillant, Stelrad, Bristan and many more. 

If you need some help with ordering your item, then visit our ‘Help with Ordering’ page for further information. 

We deliver via our couriers to UK mainland only, including the Isle of Wight, to regular domestic and commercial premises. 

We currently do not ship to: 

  • PO Box Addresses 
  • Scottish Islands 
  • Channel Islands 
  • Northern Ireland 
  • Any other country outside of the UK 

For customers in the Scottish Highlands, some items may incur a carriage fee in getting to you and maybe subject to differing lead times. For an accurate price and lead time to your area, please contact us before ordering. 

Whilst we are unable to give specific technical advice on your home, we do have plenty of helpful guides, videos, hints and tips on how to find the right product. When carrying out any work on your home we always advise to seek advice from a qualified trades person. 

View our frequently asked questions to help you get the most of your time on our website. If you cannot find the answer to your question, please use our contact us form and we will do our best to help.

Did you know?

We offer outstanding customer service

Ensuring you have chosen the right product and have all the parts you need can be daunting.

Our customer service team are available Monday to Friday from 9 am until 3 pm to help you with any product queries or help you may need you can find all our contact details here.

We also have a wide range of helpful guides with frequently asked questions to offer you additional information on the products and services we offer.